You can use the Dialpad window in the same way that you would use the key pad on a telephone. For example, you can use the dialpad to respond to answer a call that you receive from the other endpoint. You may consider using the Dialpad window while retrieving the voice mail from the voice mail box though a Dual-Tone Multi-Frequency (DTMF) signaling. Avaya does not recommend that users do this on a consistent basis.
Note Avaya encourages using the main window to make or receive calls.
- On the action bar, click Dialpad.
- Expand the Dialpad window to see the full line appearance display.
- Perform any one of the following steps:
If you are using the My Computer configuration:
Select a free line appearance by clicking one of the lamps on the right.
The selected line appearance changes to green and you receive a service link call. You will get the speaker phone if you have not activated the headset.
Click the on-screen number pad exactly as you do to enter the numbers on a telephone.
When you finish dialing, you hear an alert to let you know that the call has been placed. The display next to the button appears as a telephone set display.
When you finish talking, click Release to terminate the call.
Note At any stage during the call, you can move to the main window and use the standard media and work item controls as normal.
If you are using the Desk Phone configuration:
Select a free line appearance by clicking one of the lamps on the right.
The selected line appearance changes to green and you receive a service link call. You will get the speaker phone if you have not activated the telephone headset.
Wait for the dial tone and click the on-screen number pad exactly as you do to enter the numbers on a telephone.
When you finish dialing, you hear an alert to indicate that the call has been placed.
When you finish talking, click Release to terminate the call.
If you are using the Other Phone configuration, perform the following steps:
Select a free line appearance by clicking one of the lamps on the right.
The selected line appearance changes to green and you will get a service link call for you to answer.
Wait for the dial tone and click the on-screen number pad exactly as you do to enter the numbers on a telephone.
When you finish dialing, you hear an alert to indicate that the call has been placed.
When you finish talking, click Release to terminate the call.
